FAQ
Handmade Pieces and Shell Jewelry Materials
All our handmade shell, pearl, and gem jewelry is either made with sterling silver or gold filled (unless stated otherwise in the description). All shells are found by me in South Florida and all gemstones or pearls are sourced from small businesses. If you have any additional questions on the materials we use, feel free to shoot us an email.
For more info on our materials and why we chose them click here
Why does my handmade piece not look exactly as pictured?
Since each item is made with natural shells, gems, and pearls, please note your piece may not look exactly as in the picture unless you are ordering the exact piece in the picture which, in that case will be noted in the description
Vintage or Repurposed Jewelry Materials
We sell fine and costume jewelry which may include components made of sterling silver, gold-filled, plated brass, or stainless steel. The specific materials used in each piece are listed in the product description. All of our jewelry is lead and nickel-free (unless otherwise stated).
With some of our vintage or pre-owned pieces, we may not know the exact contents of the metals used and will be sure to state this in the product description. Please be cautious and aware of this when ordering pieces that are labeled as vintage or use vintage/repurposed components as they may not be suitable for people with allergies or sensitive skin
Our Goals and Promise to You
As Havea Sol grows as a company, we aspire to find and source the highest-quality of materials that we will use for our jewelry. If we find that something is not working to our standard (or our consumers standards) we will find better.
We have big goals for Havea Sol in the coming years and hope you'll follow us along the way as we evolve and grow!
How do I Care for my Jewelry
Handle and treat all your pieces with love so that they last a long time. Each item may have some different care instructions so check the description to see if there is anything in specific that you need to know for that piece. Otherwise click here for everything you'd need to know about caring for your new favorite pieces!
Tarnishing can occur when our gold-filled jewelry comes into repeated contact with chemicals like perfumes, soaps, and hair products. It can also happen when repeatedly exposed to salt or chlorinated water. Our jewelry is water resistant, not water proof (except for sterling silver and gold). Unfortunately, we do not offer refunds or replacements for tarnishing. To keep your jewelry looking its best, store it in a dry place and clean it regularly with a soft cloth.
Shipping and Return Policies
Please read our return/refund policy here
We do not accept returns on earrings or body jewelry for hygienic purposes.

Sizing
Most of our necklaces come in 16 inches as our standard length. Some of our pendant necklaces may come longer in an 18 or 20 inch length. If you would like a different length for a handmade necklace (not applicable to vintage pieces) you see, we can make you a custom piece under the custom button.
If you see a vintage piece you like, but do not like the chain length it in comes on, you can purchase a separate chain under custom. If you do not see something you like there, email me and I will work with you to make a chain that you can purchase specially for your piece.